Wont open at all

Was really excited to get started, and couldnt: firstly the app is completely useless and crashed every time I tried to open it, then the website support told me they didnt recognize my membership details, AFTER they had sent a password reminder to me!
Cmon Jillian, can do better..

Karengaslady about Jillian Michaels Slim-Down: Weight Loss, Diet, Fitness, Workout & Exercise Solution, v5.1.1